FAQ

Our materials are quite easy to care for. Please refer to our Care Page for more details about the material.

We make our products overseas in China from post consumer recycled plastic.

How true are the photos on the website to the actual product? Color inconsistencies may present themselves. We portray each of the products on our site as accurately as possible but realize that questions may still arise. The 411 on our Shades: “Crush” is a bold red/orange shade “Sriracha” is a deep burnt orange shade with red tones “Yolk” is a vibrant mustard yellow “Meditation” is a bright blue shade close to a classic primary blue “Night Sky” is a shadowy navy blue. If something isn't clear, please don't hesitate to contact our customer service department at info@feltory.com for support.

Please reach contact us at info@feltory.com

Sorry, we cannot accept any returns from products that were purchased from another store. Please contact them directly for any returns or exchanges!

Please reach contact us at info@feltory.com

Yes, we offer free ground shipping within the USA for all orders over $40. The shipping charges for domestic orders under $40, expedited and international orders are calculated at checkout.

We typically ship orders the next day (especially if it is an expedited shipping order), but processing times could be 1-3 business days from the date your order is placed, or up to 5 business days during peak holiday season. We ship orders out Monday to Friday.

All products are shipped from Los Angeles, CA.

Our Free Standard Shipping option (free ground shipping within the USA for orders over $40) ships either USPS or UPS depending on rates and can take anywhere from 1-5 days for local Los Angelenos and 5-7 days to the East Coast after your order has been fulfilled (1-3 business days). Shipping times are determined by the carrier.
You can upgrade to UPS Express FedEx Express (2-3 days) shipping at Checkout.